Terms of service

Terms of Service

Last Updated: September 1, 2026

Welcome to MOMENTZ. These Terms of Service govern your access to and use of our website, momentz.shop, and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

Throughout these Terms, “MOMENTZ”, “we”, “us”, and “our” refer to the operator of momentz.shop. “You” and “your” refer to the customer or user of our website.

1. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website in any way that violates applicable laws or regulations.
Attempt to gain unauthorized access to our website, systems, or data.
Interfere with the proper functioning or security of our website.
Use our content, designs, images, or intellectual property without our prior written permission.
Provide false, inaccurate, or misleading information while placing an order.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

2. Our Products

MOMENTZ offers products that may be personalized or customized based on the information, photographs, text, designs, or other content provided by you.

Because certain products are made specifically according to your selections, the final product may differ slightly from the images displayed on our website. Minor variations in colour, print appearance, texture, finish, brightness, or other visual characteristics may occur due to differences in screen displays, printing processes, materials, and manufacturing.

Product images displayed on our website are intended to provide a general representation of the product. Please review product descriptions, dimensions, and customization details carefully before placing your order.

3. Personalized and Customized Orders

When placing an order for a personalized or customized product, you are responsible for ensuring that all information submitted by you is correct.

This includes, where applicable:

Names and spelling
Dates
Messages and text
Uploaded photographs
Selected designs or product options
Delivery address and contact information

MOMENTZ will process your order based on the information and content provided by you. We may not be responsible for errors in the final product resulting from incorrect, incomplete, or inaccurate information submitted by the customer.

Please review your order carefully before completing your purchase.

4. Customer Photos and Submitted Content

If you upload, submit, or otherwise provide photographs, text, designs, or other content to MOMENTZ, you confirm that:

You own the content or have the necessary rights, permissions, and authority to use and submit it.
Our use of the content for the purpose of creating, producing, and delivering your order does not violate the rights of any third party.
The content does not violate any applicable law or infringe any copyright, trademark, privacy, publicity, or other legal right.

You grant MOMENTZ a limited, non-exclusive right to use, reproduce, process, modify where reasonably necessary for production, and print your submitted content solely for the purpose of fulfilling your order and providing related customer support.

You remain responsible for the content you submit. MOMENTZ reserves the right to refuse or cancel an order containing content that we reasonably believe is unlawful, infringing, offensive, or otherwise inappropriate.

5. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase the selected product(s).

An order confirmation or payment confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, refuse, or cancel an order at our discretion, including where:

Product information or pricing contains an error.
The requested product is unavailable.
Payment cannot be successfully processed.
We suspect fraudulent, unauthorized, or unlawful activity.
The order cannot reasonably be fulfilled.

If we cancel an order after payment has been successfully received, any applicable refund will be processed in accordance with our policies and applicable law.

6. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that product prices and descriptions are accurate. However, errors may occasionally occur. If a pricing or product information error is discovered after an order has been placed, we reserve the right to correct the error and, where necessary, cancel the order.

Payment must be successfully completed through the payment methods made available on our website before an order is processed, unless another payment option is expressly offered.

You agree to provide accurate and complete payment and billing information.

7. Order Cancellation and Changes

Orders for personalized or customized products may enter production shortly after they are placed.

Once production has started, changes or cancellations may not be possible.

If you need to request a cancellation or change to your order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request where the order has not yet entered production or dispatch.

The ability to cancel or modify an order is not guaranteed and may depend on the current stage of order processing.

8. Shipping and Delivery

Shipping and delivery timelines may vary depending on the product, customization requirements, production time, delivery location, courier operations, and other factors.

Any delivery timeline displayed on our website or communicated to you is an estimate unless expressly stated otherwise.

We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, weather conditions, natural events, incorrect delivery information provided by the customer, government restrictions, or other unforeseen circumstances.

For complete information regarding shipping, please refer to our Shipping Policy.

9. Returns, Replacements and Refunds

Our return, replacement, and refund eligibility is governed by our Return & Refund Policy.

Because personalized and customized products are made specifically for individual customers, such products may not be eligible for return or refund simply because of a change of mind, preference, or an error in the customization information provided by the customer.

If you receive a product that is damaged, defective, incorrect, or materially different from the order placed, please contact us in accordance with the instructions and timelines provided in our Return & Refund Policy.

Nothing in these Terms is intended to limit any rights available to you under applicable consumer protection laws.

10. Product Care and Handling

Customers are responsible for handling and maintaining purchased products in accordance with any product care instructions provided by MOMENTZ.

Damage resulting from improper handling, misuse, accidents, improper installation, exposure to unsuitable conditions, normal wear and tear, or failure to follow applicable care instructions may not be eligible for replacement or refund.

11. Intellectual Property

All content available on momentz.shop, including but not limited to our:

Brand name
Logo
Website design
Product designs
Graphics
Text
Images
Videos
Layouts
Creative assets
Trademarks and other branding

is owned by or used with permission by MOMENTZ and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, republish, or commercially exploit any content from our website without our prior written permission.

This does not affect your ownership or rights in the photographs or other original content that you submit to us, subject to the limited licence granted to MOMENTZ under these Terms for fulfilling your order.

12. Accuracy of Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, we do not guarantee that all information, product descriptions, images, prices, availability details, or other content will always be completely accurate, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.

13. Third-Party Services

Our website may use or provide access to third-party services, including payment providers, shipping partners, website platforms, and other service providers.

Your use of third-party services may also be subject to their respective terms, conditions, and privacy policies. MOMENTZ is not responsible for the content, policies, availability, or practices of third-party services except where responsibility cannot be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, MOMENTZ shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of our website or purchase of our products.

To the extent permitted by law, our total liability in relation to any claim arising from a particular order shall not exceed the amount paid by you for the product(s) giving rise to that claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold MOMENTZ harmless from claims, losses, damages, liabilities, costs, or expenses arising from:

Your violation of these Terms.
Your violation of applicable laws or regulations.
Content, photographs, text, or other material submitted by you that infringes the rights of a third party.
Any false or misleading information provided by you.

16. Privacy

Your use of our website and the information we collect from you are also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

17. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will become effective when the revised Terms are published on this page, unless otherwise stated. The “Last Updated” date at the top of this page will reflect the date of the latest revision.

We encourage you to review these Terms periodically.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of our website, or purchases made from MOMENTZ shall be subject to the applicable laws and jurisdiction of the competent courts in India, unless otherwise required by applicable law.