We make it. We pack it. We bring it to your door.
Every Momentz frame is carefully prepared and securely packed before it leaves our hands. Whether you've created something completely personal or chosen a design that's ready to go, we'll make sure it reaches you safely.
Free delivery across India on all orders.
How long will my order take?
Your delivery timeline depends on the type of product you've ordered.
Customized Products
For customized frames, we first create your design based on the photos and details you provide.
Typical timeline:
1. Design Creation — 2 Days
We create your personalized design and share it with you for approval.
2. Printing & Framing — 1 Day
Once you approve the design, we print, frame and carefully prepare your order.
3. Delivery — 3–4 Days
Your finished frame is shipped to your address. Delivery time may vary slightly depending on your location.
Total estimated time: 6–7 days after we receive all required details.
Your order moves to printing only after you approve your design.
Ready-to-Ship Products
Some Momentz products are already designed and don't require personalization.
For these products, there's no design approval process.
Once your order is confirmed, we prepare your frame for dispatch and ship it directly to you.
Estimated delivery: 3–5 business days, depending on your location.
Free Delivery Across India
We offer free shipping across India on all Momentz orders.
There are no surprise shipping charges added at checkout.
Your order is packed securely before dispatch to help protect your frame throughout its journey.
Where do we deliver?
We currently deliver across India, including most major cities, towns and serviceable locations.
If your location is difficult to service, our team may contact you after your order is placed to confirm the delivery details.
How will my order be shipped?
Every frame is carefully packed using protective packaging designed to minimize the risk of damage during transit.
Once your order has been dispatched, you'll receive the relevant shipping information so you can keep track of your order.
Can I change my delivery address?
If you've entered the wrong address, please contact us as soon as possible after placing your order.
For customized products, we may be able to update the address before the order is dispatched.
Once an order has been shipped, we're generally unable to change the delivery address.
What if I'm not available when my order arrives?
Don't worry.
If you're unavailable when the delivery partner arrives, they may attempt delivery again or contact you to arrange delivery.
Please make sure the phone number and delivery address provided during checkout are accurate.
What if my frame arrives damaged?
We take great care when packing your frame, but if your order arrives damaged, please contact us as soon as possible.
We offer a 30-day replacement warranty for eligible issues.
To help us resolve the issue quickly, please keep the packaging and share clear photographs/videos of the package and the damaged product.
We'll take it from there.
Important Note for Customized Orders
For customized products, your order timeline begins once we have received all the required photos, information and details needed to create your design.
Delays in providing the required information or approving the design may extend the overall delivery timeline.
Once your design is approved, it moves into printing and framing.
Need help with your order?
We're always happy to help.
If you have questions about your order, delivery status or anything else, reach out to our support team and we'll help you get the answer.
Your memories deserve to arrive safely. ❤️